Skip to content

Chatbots : boost your sales quickly by 40% in 2020

mtlecommerce montreal startup
Live Chat

About The Author

Matt Tanguay

Matt Tanguay

Matt is a Digital Marketing Expert with a solid background in IT consulting (analysis and programming). He has worked with a wide range of digital agencies and clients such as Caisse de Dépôt et de Placement, Imagina, GFI Solutions, Medisys, Schering-Plough, Jean Coutu, and many more. Besides business, Matt indulges inplaying piano and practicing martial arts.
Quentin Hibon

Quentin Hibon

Quentin is the VP at MTL+ECOMMERCE and Marketing Director at Keylime Marketing. He is Passionate about E-commerce, Business growth and startups. 

It can be very tempting to only provide an email or contact form for visitors to reach you if they have questions. However, in this day and age of instant communication, they want an answer right this second.

Can your customers ask questions 24/7? Visitors who engage with a live chat, especially, expect a quick response.

I found these statistics:

  • Customers who chat before purchasing have a 40% higher conversion rate.
  • Live chat has the highest satisfaction levels for any customer service channel, with 73%, compared with 61% for email and 44% for phone.
  • It is also 400% less expensive than phone support.
  • Over 60% of millennials use live chat for questions.

Add a Live Chat if your store doesn’t already have one! What has been your experience with having (or not) a Live Chat on your site? Let me know in a comment below!




*** This is a guest blog post by Matt Tanguay where he shares his numbers-backed findings in the form of Ecommerce conversion tips ***

Leave a Comment


MTL+Ecommerce Articles




Join our awesome Business Community today. 

Please complete your details and interests below: