Chatbots : boost your sales quickly by 40% in 2020

Live Chat

It can be very tempting to only provide an email or contact form for visitors to reach you if they have questions. However, in this day and age of instant communication, they want an answer right this second.

Can your customers ask questions 24/7? Visitors who engage with a live chat, especially, expect a quick response.

I found these statistics:

  • Customers who chat before purchasing have a 40% higher conversion rate.
  • Live chat has the highest satisfaction levels for any customer service channel, with 73%, compared with 61% for email and 44% for phone.
  • It is also 400% less expensive than phone support.
  • Over 60% of millennials use live chat for questions.

Add a Live Chat if your store doesn’t already have one! What has been your experience with having (or not) a Live Chat on your site? Let me know in a comment below!

 


Sources:

 

*** This is a guest blog post by Matt Tanguay where he shares his numbers-backed findings in the form of Ecommerce conversion tips ***

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Jeff-Bezos-Amazon

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MTL+Ecommerce is partnering with job platform Jobbio to give readers and community members access to career opportunities in some of Canada’s top Ecommerce, startups , ecommerce businesses and tech Hubs. The partnership will combine Jobbio’s impressive technology with MTL+Ecommerce’s dynamic community to showcase the best companies in Ecommerce, Startup & Tech that are hiring in Canada. it will also allow the MTL+Ecommerce’s audience to apply to these companies directly.

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